To make sure that our workers and processes are performing to the best normal, we repeatedly monitor life insurance coverage candidates’ satisfaction survey outcomes and client enter. This suggestions helps reveal areas of the life insurance coverage utility course of that impression customers’ opinions essentially the most. With greater than 23,000 responses to our client satisfaction survey final yr, the under tendencies rose to the floor.

Skilled workers

Our survey discovered that 98% of respondents reported that “the examiner was courteous {and professional}.” As well as, 95% of appointments have been on-time.

“My examiner was OUTSTANDING. She was immediate, courteous {and professional} always, partaking and had the most effective angle. I used to be completely impressed. She made the expertise a nice one. ExamOne could be very lucky to have her as a consultant of your organization.” – Life insurance coverage applicant

Comfort

Greater than 50% of candidates selected both an workplace location or at-home assortment stated they select the situation as a result of “most handy place for me”.

“The individual doing my examination was courteous {and professional} earlier than and in the course of the examination course of. I used to be contacted 24 hours upfront.  She instructed me on what I must have and what I must do for the examination. I used to be additionally offered data to me on accessing my outcomes and the steps taken by way of the examination.” – Life insurance coverage applicant

Ease of scheduling

“The corporate made it straightforward for me to schedule my appointment at a time that was handy for me.”  The survey launched this new query final yr that measures how a lot effort candidates put in to scheduling their paramed examination. This rating is named a Buyer Effort Rating (CES) with a 1-7 rating – 1 being not straightforward and seven being very straightforward.

We’re averaging a 6.6 on the 7-point scale, that means that customers discover scheduling an appointment very straightforward.

General satisfaction

Nearly all of respondents are happy with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2022 was 93% (on a scale of 100). Whereas CSAT scores range by business, a great rating will sometimes fall between 75% and 85%.

In response to the American Buyer Satisfaction Index, a company that benchmarks buyer expertise throughout industries, the life insurance coverage business common CSAT is 78%.

“I liked the best way all check outcomes are defined.The typical individual doesn’t know what every check is for. It’s so straightforward to know. Thanks for this expertise” – Life insurance coverage applicant

The monetary safety and safety for households that life insurance coverage offers is a crucial objective that ExamOne helps. We offer customers with skilled workers, comfort of screening places choices, and ease of scheduling to assist make sure that coverage completion just isn’t stalled or hindered.

To search out out extra about how we assist guarantee a optimistic life insurance coverage applicant expertise with schooling and sources, go to MyExamOne.com.